From Struggle to Profitable

— Beauty Industry

A boutique salon was faced with a shrinking clientele. Despite having talented stylists, the business struggled with declining profits, client retention, operation structure and cash flow issues. Without systems the owner was overwhelmed and confused, stylists were frustrated and clients weren’t returning.

Implemented Standard Operating Procedures with step-by-step guides to client management, stylist check-ins, and client journey maps.

Streamlined Financial Management adjusted pricing strategy to reflect service value, introduced monthly financial review to monitor Key Performance Indicator’s.

Boosted Client Retention launching staff trained relationship building techniques.

Optimized Salon Operations by introducing scheduling policies to reduce no-shows and set team accountability metrics.

Within 6 months the salon saw a drastic improvement, revenue increased by 40% with 15-20% growth month over month. Their client retention grew to 60% from 20%, cashflow stabilized with predictable revenue two months in advance, team morale and efficiency boosted.